Terms & Conditions
These Terms and Conditions govern your use of the Softio Tech website and the professional services we provide. They are designed to set clear, fair expectations for both you and us, so that every engagement is built on a foundation of mutual understanding and trust. By using our website or engaging our services, you agree to the terms described below. Please read them carefully.
Our Services
Softio Tech provides website and application development services, including custom website development, web application development, e-commerce development, CMS development and customization, payment gateway integration, live chat integration, API integration, website maintenance and support, security and performance optimization, bug fixing, and ongoing technical support. The specific scope, deliverables, timeline, and cost of any project are agreed in advance and set out in a detailed statement of work that accompanies each engagement.
Project Scope and Changes
Every project begins with a clearly defined scope so that both parties understand exactly what will be delivered. We welcome changes and new ideas as a project evolves, and we handle them transparently. Any work that falls outside the agreed scope will be discussed openly, with clear timelines and costs, before we proceed. This protects your budget and ensures there are never any surprises.
Timelines and Cooperation
We are committed to delivering quality work on schedule, and we plan our timelines carefully and realistically. Successful projects depend on good cooperation, which includes timely feedback, content, and approvals from your side. Where delays occur due to factors outside our control, timelines may be adjusted accordingly, and we will always keep you informed.
Payment Terms
Payment terms for each project are set out in the relevant statement of work or proposal. Typically, projects are billed in agreed stages so that costs are predictable and aligned with progress. We pride ourselves on transparent pricing with no hidden fees. Any questions about billing are always welcome, and we are happy to explain anything in plain language.
Intellectual Property
Upon full payment for a project, the agreed deliverables become yours to use as set out in your statement of work. We may use general knowledge, techniques, and non-confidential elements gained during the project in our future work, and we may showcase completed projects as part of our portfolio unless agreed otherwise. Any third-party tools, libraries, or services used remain subject to their own licenses.
Warranties and Support
We stand behind the quality of our work. We take great care to deliver software that is reliable, secure, and built to a professional standard. Where ongoing maintenance or support is agreed, it is provided under the terms set out in your plan. While we work hard to ensure everything functions correctly, no software can be guaranteed entirely free of issues, and our responsibility is limited to the services and remedies described in your agreement.
Limitation of Liability
To the fullest extent permitted by law, Softio Tech is not liable for indirect or consequential losses arising from the use of our website or services. Our total liability in connection with any project is limited to the amount paid for that project. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Contact Us
If you have any questions about these Terms and Conditions, or about a current or potential project, please contact the Softio Tech team. We are always happy to explain anything and to make sure you feel completely comfortable before, during, and after we work together.