Support Policy
Welcome to WordPress Online Support, your trusted partner in WordPress design,
development, and maintenance.
We appreciate your business and are committed to ensuring that you receive the best support possible. This Support Policy outlines the terms and conditions for the support services we provide to our valued clients.
We may revise the Support Policy at any time, and you should review it periodically to stay informed about any changes. This Support Policy is effective from December 1, 2023.
Should you have any concerns about this Policy or do not accept it, please get in touch with us before using our services.
Scope of Support
Our support services cover issues related to the design, development, and maintenance of WordPress websites created by WP ALL SUPPORT. This includes assistance with theme functionalities, plugin compatibility, and general troubleshooting. We provide support services in English, only through our Support System. Please refrain from posting in foreign languages.
Support Channels
We provide support exclusively via email. Our dedicated support team is ready to assist you with any queries or issues you may encounter. Please send your support requests through our support portal, and our team will respond within the designated support hours.
Support Hours
Our support team operates during regular business hours, Monday – Friday, from 10:00 AM to 7:00 PM IST. Please note that support requests received outside these hours will be addressed promptly during the next available support window.
Response Time
We understand the importance of timely assistance. Our goal is to respond to all support requests within 24 hours during regular business hours and within 48 hours during weekends. However, response times may vary based on the complexity of the issue and the number of incoming requests.
Support Process
When you submit a support request via our support portal, our team will follow a structured process to address your concerns:
- Ticket Submission: Submit your support request to the support portal.
- Ticket Acknowledgment: You will receive an acknowledgment email confirming the receipt of your request.
- Issue Assessment: Our support team will review and assess the reported issue.
- Resolution: We will work diligently to provide a solution or workaround for the reported issue.
- Closure: Once the issue is resolved, we will notify you and consider the support ticket closed.
Exclusions
Our support services do not cover the following:
- Third-party themes, plugins, or solutions not developed by WordPress Online ALL SUPPORT.
- Customizations made by parties other than WordPress Online ALL SUPPORT.
- Server-related issues not directly related to our WordPress design or development work.
Premium Support
For clients seeking expedited support or assistance with services beyond the scope of our standard support, we offer premium support packages. Please contact [email protected] for more information on premium support options.
Conclusion
Thank you for choosing WordPress Online All Support for your WordPress design, development, and maintenance needs. We are dedicated to providing exceptional support to ensure the success of your online presence. For questions or concerns regarding our support policy, please contact us at [email protected].